Return Policy

All returns must be requested within 15 days of this date and are subject to both approval and a minimum 15% restocking charge.

All approved returns will be made for store credit only.

Complete and undamaged packaging must accompany all returns.

There are no returns, exchanges, or credits on opened software, Apple CTO or special-order products, clearance or discounted items, opened in-ear headphones, and opened AppleCare.

Manufacturers’ warranties always apply and, other than Apple, generally require a shipping and handling fee to be serviced or repaired.

Overdue accounts will be assessed a finance charge of 1.5% per month (19.6% per annum) from invoice date.

As with all manufacturer warranties, Soho cannot guarantee trouble free operation, and is not liable for any loss of data or profits due to downtime, failures, or costs incurred as a result thereof.

Our store policy is to help provide reasonable support for all products purchased through Soho. For products not purchased at Soho or for customers requiring in-depth training or support will be directed towards our 1-on-1 paid training and support services.

All Apple computers are covered by the terms and conditions of Apple’s One (1) Year Limited Warranty and Software License Agreements (www.apple.com/legal/terms/). As an Apple Authorized Service Provider, Soho is able to provide in-house or on-site warranty service on most Apple products (some products such as iPods are serviced only by Apple directly). All warranty parts are shipped from Apple, and we have no control over part availability or length of time it takes for parts to arrive. Any concerns in this regard should be directed to Apple Customer Care at 1-800-263-3394.

Rentals may be available from Soho during the length of your repair.

All other goods are governed by manufacturer warranties.

Computers are complex devices requiring patience, experience, and often training. Despite manufacturers’ design and testing, computers, software, and peripherals are prone to bugs, conflicts, configuration issues, and failures. With all, our support is to provide to our best efforts the knowledge and expertise to resolve any of these issues, but this does not however surmount the primary obligation of manufacturer and their warranties.

Our advice is provided to the best of our abilities, and while we pride ourselves on our sincerity, experience, and expertise, the decision and responsibility for your purchase is ultimately your own.

Thank you for your support and we look forward to serving you for years to come!