Soho Computer Services
Victoria's 2nd floor Apple store. Standing above the competition since 1998.
Local owned and operated.
Phone: 250-381-7646
Soho Computer Services
264 - 2950 Douglas St.
Victoria, BC, V8T 4N4
Google Maps | Street View
Hours:
Weekdays: 9am - 6pm
Saturday: 9am - 6pm
Sunday: Closed
What would you like to know
or know how to do? Just ask.
iChat
Apple Authorized Reseller
 
Apple Authorized Service Provider
Soho's Service Department is a full service Apple Authorized repair center performing warranty and out-of-warranty repairs and upgrades, with all work done in-store or on-site by our team of Apple Certified Technicians.
Rates: A minimum $45.00 diagnostic fee will be applied to all services unless specifically covered by your AppleCare Limited warranty or AppleCare Protection Plan (for more information please review before coming in for service - frequently asked questions as well as the Soho Service Agreement).
Review your repair status online using the repair number located in the top corner of the your receipt (the "S-55555"). And of course you're always welcome to call and email for status updates throughout your repair.
Check your work order:

Travel / Pick-up / Delivery Rates:
Zone 1 : $34.99
One way travel time for on-site, pick-up, or delivery in Greater Victoria area..
Zone 2 : $44.99
One way travel time for on-site, pick-up, or delivery in Central Saanich area.
Zone 3 : $59.99
One way travel time for on-site, pick-up, or delivery in North Saanich area.
Zone 4 : $79.99
One way travel time for on-site, pick-up, or delivery in Sooke/Metchosin area.
Zone 5 : $134.99
One way travel time for on-site, pick-up, or delivery in Malahat to Duncan area.
Useful links:
Apple : Repair Extension Programs
Information on current product repair and exchange programs including details.
Apple : Hardware Warranties
Terms and conditions of Apple's hardware warranties.
Apple : Warranty Status Check
Review your warranty status and eligibility for support and extended coverage.
Apple : Battery Information
Everything you need to know about the battery in your Apple product.
Apple : Notebook Battery Information
Everything you need to know about the battery in your Apple notebook.
Apple : Battery Replacement
Information on replacing the battery in your iPod, iPhone, and iPad. Soho stocks all notebook batteries.
Services and Rates:
Diagnostic : $45.00 flat rate
Includes hardware diagnostics testing, peformance testing, and system evaluation.
Labour : $95.00 / hour
General labour rate.
On-site Labour : $95.00 / hour + travel fees
General labour rate.
RAM Install : $4.99
Installation of memory modules and testing.
Hard Drive Install : $69.00
Installation of hard disk, formatting and re-installation of previous operating system.
Data Transfer : $72.00
Includes either copying data from drive or backup in part or whole, or mirroring drive, and including Archive and Install as necessary.
Training with Soho Technician : $95.00 / hour
One-on-one training with Soho technician.
Physical Cleaning : $109.00
Physical cleaning of computer, internal and external. Open and blow-out dust, clean screen, case and components.
Data Recovery Attempt : Min. $120.00
In-store software data recovery attempt. Minimum $120.00 fee (first two hours) regardless of results. Additional time charged at 50% standard labour rate.
Data Recovery (Lab) : Min. $50.00
Drive sent to Data Recovery Lab for free estimate on recovery costs. Minimum $50 shipping and handling charge.
Password Reset : $25.00
Reset a user password from unknown to new. Reset Login Keychain file. Password reset not possible with File Vault.
Apple Parts Shipping and Handling : $13.95
Charged per part on out-of-warranty repairs.
Service Build Mac (or Mac-to-Mac) : $86.00
Preparation and setup of Macintosh and related peripherals for the client. OS Updates and software instalations included and normal data migration. Some data or extensive migration/software installs my require futher charges.
Service Build PC-Mac (Basic) : Service Build Mac + $44
Migration of 1 PC user to Mac with corresponding setup: Includes Outlook/Outlook Express to Mail (up to 10 mailboxes), email contacts to Address Book, internet favourites to Safari, My Documents folder to Documents folder, music to iTunes, pictures to iPhoto, and movies to Movies folder. Per User Account.
Service Build PC-Mac (Advanced) : Service Build Mac + Service Build PC-Mac (Basic) + $29
PC mail transfer up to 100 total mailboxes for up to 10 email accounts, from single user account.
Introducing AppleVictoria.com (beta) - A training and support forum for Apple computer, iPhone, and iPad users from Soho. Learn more | Go now

The Soho
Customer Service
Guarantee
We promise to treat you as if you're our only client, listening to and addressing each of your questions and comments, and never trying to sell you anything that we don't personally and genuinely believe in.
Recycle: Turn your old computer into food with Soho and The Mustard Seed Food Bank
Soho charges a minimum $10 fee for accepting and recycling your old electronics, 100% of which is donated to The Mustard Seed Food Bank.
For more information on recycling in B.C. visit Electronics Stewardship Association of British Columbia (ESABC) website.

Policies and Terms of Use:
Return Policy
Service Agreement
Rental Agreement
Website Terms of Use
Webstore Terms of Use
Shipping Policy
Privacy Policy
Manufacturer Warranties


Website designed by Jeremy Harper.
Copyright © 1998 - 2010 Soho Computer Services Ltd.
All Rights Reserved.